Customer Support Representative (Remote)

Customer Support Specialist (Remote) Work from anywhere | Full-time | Startup Culture About R u The 1 We're on a mission to reshape the trading experience—simpler, smarter, and more human. As we expand, we're looking for people who love helping others, thrive in fast-paced environments, and are excited to be part of something early-stage and impactful. The Role We're hiring a Customer Support Specialist to become a core part of our client success team. You'll be the first point of contact for our users—solving problems, building trust, and delivering support that feels personal, not robotic. Your Day-to-Day

• Full-time support coverage, later on rotating morning/evening shifts (UK time)
• Responding to client queries via E mail, Chat, Phone, Discord and Social Media
• Troubleshooting, resolving, and explaining issues clearly and effectively
• Collaborating with the team to share user feedback and improve clients' experience What You Bring
• A customer-obsessed attitude with patience and empathy
• Excellent written and spoken English
• Strong communication, organization, and critical thinking skills
• The ability to thrive both independently and in a team
• Experience in Forex trading or financial markets is an advantage What We Offer
• A fully remote , fast-paced startup environment
• Supportive leadership and an open feedback culture
• Opportunities to grow as we scale
• Respect, transparency, and a voice in what we build Interested Interested Send your CV or LinkedIn profile to: [HIDDEN TEXT]