Company Representative

Company Description Yral Hub is a fast-growing B2B sourcing platform that empowers resellers and ecommerce entrepreneurs across India with high-demand products at highly competitive prices. The company helps online sellers operating on platforms such as Amazon, Flipkart, and Meesho source products efficiently, improve margins, and scale their businesses. Yral Hub offers a wide range of trending and essential products, reliable supply, and a seamless ordering experience to support sellers at every stage. By simplifying low-cost sourcing and ensuring dependable fulfillment, Yral Hub enables more profitable and sustainable online selling. The company positions itself as a long-term growth partner for ecommerce businesses rather than just a supplier. Role Description This is a full-time, on-site Company Representative role based in Mumbai. The Company Representative will engage directly with resellers and business customers, explaining Yral Hub’s offerings, answering product and pricing queries, and supporting them through the sourcing process. The role includes managing inbound and outbound calls, messages, and in-person interactions, guiding customers on how to use the platform, and ensuring a smooth order experience from inquiry to delivery. The Representative will maintain accurate records of customer interactions, follow up on leads, and collaborate with internal teams to resolve issues quickly. The position also involves collecting customer feedback, identifying opportunities to improve services, and helping drive customer retention and growth. Qualifications

• Strong customer service and client relationship skills, with the ability to build trust and communicate clearly with resellers and business buyers.
• Sales and negotiation abilities, including lead follow-up, explaining value propositions, and closing deals in a B2B or ecommerce environment.
• Comfort using digital tools, CRM or spreadsheets, and messaging apps to manage customer interactions and maintain accurate records.
• Good understanding or interest in ecommerce platforms and B2B sourcing, with a willingness to learn about product categories and pricing dynamics.
• Excellent verbal and written communication skills in English; proficiency in Hindi and/or regional languages is an advantage.
• Proactive, organized, and detail-oriented, with the ability to handle multiple customer requests and prioritize tasks effectively.
• Prior experience in inside sales, customer support, account management, or a similar client-facing role is preferred.
• Minimum of a high school diploma; a diploma or bachelor’s degree in business, commerce, marketing, or a related field is an added benefit.