Representative

Role Description The Representative at RIMBAWAN KOTA is a full-time, on-site role based in New Delhi. The Representative will engage with customers and partners, handle inquiries, provide product and service information, and ensure a positive experience at every interaction. Day-to-day responsibilities include managing face-to-face and phone communications, resolving issues promptly, maintaining accurate records of interactions, and coordinating with internal teams to follow up on requests. The role also involves supporting sales and outreach activities, preparing basic reports, and contributing to the improvement of processes and customer satisfaction. The Representative is expected to uphold company standards, maintain professionalism, and represent the organization effectively in all interactions. Qualifications

• Strong communication and interpersonal skills, with the ability to build rapport and handle diverse customer interactions professionally.
• Customer service and relationship management abilities, including problem-solving, conflict resolution, and follow-through on inquiries.
• Basic administrative and organizational skills, such as record-keeping, documentation, and time management.
• Comfort working in an on-site environment in New Delhi, with the flexibility to collaborate across teams and adapt to changing priorities.
• Proficiency with common office software and digital tools used for communication, reporting, and customer tracking.
• Prior experience in a representative, front-office, or customer-facing role is preferred.
• Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is an advantage.
• Professional demeanor, reliability, and a commitment to delivering respectful, non-discriminatory service to all customers and colleagues