Business Analysis & Process Improvement Associate Principal [T500-27204]

About Officeworks: Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools. About the Data & Analytics Function: By joining the Data, Analytics and AI Hub within Officeworks’ Global Capability Centre (GCC), you will play a pivotal role in enabling business growth and performance through insight, intelligence and innovation. You will support executing the strategy and accelerate the shift to a more digital and AI-native organisation. You’ll help build advanced capabilities that sit at the core of how the business understands customers, informs decisions, invests wisely, and delivers measurable value. The GCC is a critical enabler of Officeworks’ purpose, by providing data-driven insights, trusted analytics, and scalable AI solutions that empower smarter, faster decision making and support sustainable success. This is a unique opportunity to join as a founding member of a newly established global hub. Early joiners will help shape how data, analytics and AI shape Officeworks, influencing future ways of working, building critical capabilities, and driving the evolution of some of Officeworks’ most important data and intelligence platforms. These roles are best suited for people who enjoy:

• Working in data, analytics and AI disciplines, including data engineering, reporting, advanced analytics, machine learning, governance, and insight generation.
• Supporting global initiatives by building scalable, high quality data and AI products.
• Enabling business transformation through insight-led storytelling, experimentation, and continuous improvement.
• Thriving in an environment where your expertise is valued, your development is intentionally supported, and your work has a visible, meaningful impact on business outcomes. Why this role exists: The Business Analysis & Process Improvement Associate Principal partners with the business to shape assigned improvement opportunities from early definition through to delivery, adoption and benefit tracking. The role provides day-to-day leadership of assigned project squads, aligning business stakeholders, Analytics Business Partners and delivery teams on the opportunity, end-to-end process change, scope, risks and expected value. Working through influence rather than direct reporting lines, the Lead ensures initiatives remain practical, commercially grounded and connected to measurable customer, operational or commercial outcomes Where you will make a difference: In this role you will: Initiative Shaping and Business Analysis:
• Lead business analysis for assigned priority initiatives, ensuring the opportunity, expected value, scope and ownership are clear before delivery starts.
• Use data, stakeholder input and operational evidence to understand root causes, process pain points, opportunity size and delivery considerations.
• Translate business priorities into clear requirements, use cases, delivery briefs, assumptions, risks and measures of success.
• Partner with business owners, SMEs and Analytics Business Partners to confirm the value case, decision points, process impacts and adoption requirements.
• Challenge unclear, duplicated or low-value work by refocusing stakeholders on the outcome to be delivered.
• Support prioritization of assigned work by assessing value, urgency, readiness, complexity, dependencies and delivery risk.
• Provide recommendations on whether initiatives are ready to proceed, require further shaping, should be paused or need escalation. End-to-End Value Delivery:
• Lead process analysis and redesign for assigned initiatives across teams, systems and ways of working.
• Map end-to-end process impacts, including upstream inputs, downstream impacts, handoffs, decision points, controls and ownership.
• Identify where process, system, data, role, reporting or decision-right changes are required to improve performance.
• Develop practical recommendations that reduce rework, simplify handoffs, improve speed, strengthen accountability or improve customer outcomes.
• Define future-state processes that are practical, sustainable and linked to measurable customer, operational or commercial outcomes.
• Ensure process changes are designed for adoption, not just documented for delivery. Squad Leadership and Delivery Alignment:
• Lead assigned project squads day-to-day, coordinating cross-functional activity across business, analytics, data, AI, technology and delivery teams.
• Keep squads aligned on the opportunity, scope, end-to-end process change, priorities, risks, decisions and expected value.
• Drive squad cadence by facilitating working sessions, tracking actions, managing dependencies and escalating blockers.
• Translate between business and technical teams so requirements, process impacts and expected value are clearly understood.
• Partner with business owners and delivery leads to manage trade-offs, unblock decisions and maintain delivery momentum. Adoption and Value Realization Support:
• Support business owners to define success measures, baselines and benefit assumptions for assigned initiatives.
• Assess business readiness for implementation, including process changes, role impacts, training needs, ownership and support requirements.
• Ensure requirements, decisions, process documentation and handover materials are clear, complete and owned by the right stakeholders.
• Support transition from delivery into BAU by clarifying what is changing, who owns it and how success will be measured.
• Support post-implementation reviews by assessing what changed, what value was realized and what further improvement may be required. Who you will be working with:
• Business Leaders and SMEs: Understanding priorities, process pain points, ownership and adoption needs for assigned initiatives.
• Cross-Functional Squads: Leading day-to-day squad coordination and keeping delivery aligned to business value.
• Analytics, Data, AI and Technology Teams: Ensuring requirements, process changes and delivery inputs are practical, clear and deliverable.
• Delivery, Change and Finance Teams: Supporting implementation planning, change impacts, benefit tracking and transition into BAU. What success looks like:
• Assigned initiatives move from unclear business problems to well-shaped delivery plans with clear value, ownership and success measures.
• End-to-end process impacts, risks, handoffs and adoption requirements are understood before delivery starts.
• Business stakeholders, SMEs and squad members are aligned on the problem to solve, the process change required and the outcome to deliver.
• Prioritization and delivery decisions are supported by clear evidence on value, readiness, complexity, dependencies and risk.
• Squads receive practical requirements, process recommendations and business context that reduce rework and improve delivery quality.
• Delivered changes transition into BAU with clear ownership, benefit tracking and continuous improvement actions.
• Business stakeholders recognize the Lead as a trusted partner for practical improvement, squad delivery and value realization. How you will lead: Individual Contributor:
• Lives our Officeworks values and behaviors
• Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior
• Operates in line with applicable Officeworks company policies and Code of Conduct
• Demonstrates a strong sense of personal accountability and curiosity to learn and develop Qualifications and work experience: Essential:
• Education: Bachelor’s degree in Business, Economics, Information Systems, Engineering, Statistics, or a related field.
• Experience: 8+ years of business-facing initiative leadership or senior business analysis experience in complex environments.
• Delivery Experience: Experience playing a squad lead, delivery lead, process lead, product owner or senior business analysis role within multidisciplinary delivery teams.
• Analysis Capability: Strong capability in problem definition, root cause analysis, requirements gathering, process mapping, operating impact assessment, future-state design and implementation support.
• Business Case Support: Experience supporting business case development and prioritization through clear evidence, assumptions, risks, dependencies, adoption requirements and expected benefits.
• Commercial Acumen: Strong commercial and operational acumen, with the ability to connect process improvement and technology-enabled change to customer, commercial and operational outcomes.
• Stakeholder Management: Strong facilitation and stakeholder management skills, with the ability to influence senior stakeholders, manage ambiguity, unblock decisions and align teams around practical actions. Preferred:
• Industry Experience: Experience in retail, FMCG, supply chain, omnichannel or another high-volume customer-facing environment.
• Agile Methodology: Experience with Lean, Six Sigma, human-centered design, agile delivery, product ownership, process engineering or business architecture methods.
• Technical Collaboration: Familiarity with analytics, AI, data products or automation concepts, with the ability to work effectively with technical teams.