Customer Service Representative - Fresher (WFH)

About the job: Contact Person : HR Neetu Mehta - 7042547373 Job Profile- Customer Support Executive Job Location: Gurugram, Haryana only (On-site) Qualification- Graduation Mandatory Languages- Tamil/English Salary- 2.5 - 4 LPA + Incentives Working Days- 6 days working with roster off. Job description Policy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead. Required Skills:
• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience for customer support role.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 LPA to 4 LPA. Interested candidates can share their resume to neetumehta@policybazaar.com or What's app to 7042547373 Regards, HR Neetu Mehta Policy Bazaar Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: No experience required Deadline: 2035-01-01 00:00:00