Customer Service Representative, Lending
Job description
What role you will play in team: You will be the first point of contact for our customers regarding their loan inquiries and provide exceptional customer service.What you will do: You will handle customer calls, emails, and other communications, resolving their issues efficiently and professionally.Key responsibility:Handle customer inquiries regarding loan applications, payments, and account information.Resolve customer issues and complaints in a timely and efficient manner.Provide accurate and helpful information to customers.Maintain detailed records of customer interactions.Adhere to bank policies and procedures.Identify and escalate complex issues to appropriate personnel.Contribute to maintaining high levels of customer satisfaction.Required Qualification and Skills:High school diploma or equivalent.0-1 year of experience in customer service (preferred).Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution skills.Proficiency in relevant software applications.Knowledge of banking procedures and regulations (preferred).Benefits Included:Competitive salary and benefits.Opportunities for advancement.Employee assistance program.Paid time off.Health insurance.A Day in the Life: Your day will involve handling a high volume of customer inquiries, resolving issues, and providing support to customers. Excellent communication skills are key.
Resume not ready?
Build an ATS-friendly resume tailored to this role in minutes — for free.
Build My Resume →Explore Features
Resume Templates
All →Source: Jobaaj
Explore Features