Customer Service Representative US Healthcare

Customer Service Representative US Healthcare (Remote | Mumbai) Location: Mumbai (Night Shift) | Work Mode: Remote Job Type: Full-time | Permanent About the Role We are hiring a friendly, detail-oriented Customer Service Representative to support patients, doctors, pharmacies, and clinical teams in the US Healthcare domain. You will ensure smooth communication, accurate documentation, and exceptional service delivery. Key Responsibilities Handle inbound & outbound calls related to prescriptions and healthcare services Collect, verify, and update patient insurance & pharmacy details Create follow-up tasks to ensure proper patient communication Connect patients with pharmacists or clinicians for counseling Escalate cases to insurance verification or clinical departments when needed Schedule, cancel, or reschedule appointments as per facility guidelines Respond to all queries using professional English, following HIPAA compliance Skills & Qualifications Excellent English communication (spoken & written) Strong listening, problem-solving, and customer service skills Empathy, patience, and ability to handle sensitive conversations Adaptability to changing tools and processes 1+ year experience in customer support/call center (US healthcare preferred) Must be based in Mumbai Comfortable with night shifts