Customer Service Sales Representative

Job Profile- Associate Sales/Service Consultant (Malayalam and Bengali) Job Location: Gurugram, Haryana only (On-site) Qualification- "Graduation Mandatory" Salary- 3 - 4.2 LPA + Incentives Working Days- 6 days working with roster off. Contact Person - HR Anjali - What's app your resume to 8826269231 Interview Mode - Face to Face only (No virtual rounds) "Fresher's can also apply" Job description Policy Bazaar is looking for dynamic and customer-focused individuals to join our Sales/Service team. As a Associate Sales/Service Consultant, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction and it also involves handling international clients, promoting insurance products, and ensuring a seamless customer experience. Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead. Languages Required:
• Malayalam
• Bengali Required Skills:
• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Achieve monthly sales targets and contribute to revenue growth.
• Patience and empathy to manage difficult or irate customers.
• Prior experience for customer support role.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 3 LPA to .2 LPA. Interested candidates can share their resume to anjalikumari@policybazaar.com or What's app to 8826269231. Regards, HR Anjali Policy Bazaar We are looking for Immediate joiners .