Customer Support Representative- CSR

*Excellent spoken and written English is a must. About Company Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative. Position Title: Customer Support Representative Timing: 1:00 PM to 10:00 PM IST Job Type: Full-time, Remote Responsibilities

• Handle queries, requests, and Complaints from customers tactfully.
• Class management, Exam bookings, certifications and any other operational tasks.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushback. Qualifications
• Bachelor's degree or relevant work experience
• Proficiency in English skills, both writing and verbal
• 1 or 1+ years of experience. Freshers can also apply.