Digital Marketing Account Manager

About the job: Digital Marketing Account Manager Better Insights Pune | Full-time About the Role Better Insights is a marketing & branding agency running Meta/Google Ads campaigns and CRM implementations for clients across education, healthcare, and real estate. We're looking for a Digital Marketing Account Manager to own client relationships end-to-end someone who can translate campaign performance into a conversation the client understands, lead the team working on that account, and coordinate internally between ads, creative, and CRM teams so nothing falls through the cracks. What You'll Do Own day-to-day relationships for a portfolio of clients single point of contact for all things account-relatedLead and manage the team working on your accounts (ads executives, designers, CRM/content support) assign work, review output, and ensure quality and timely deliveryUnderstand each client's business goals and translate them into briefs for the ads, creative, and CRM teamsCoordinate internally to ensure campaigns, content, and deliverables are executed on time and to scopeTrack campaign performance (Meta/Google Ads, CRM/lead data) and prepare client-ready reports with clear insights and recommendationsLead regular client calls/meetings performance reviews, strategy discussions, and check-insSpot upsell and growth opportunities within existing accountsManage timelines, scopes, and expectations to keep projects on track and clients happyHandle escalations and resolve issues quickly, keeping both client and internal teams alignedMaintain account documentation SOWs, deliverables trackers, meeting notes, renewal timelines What We're Looking For 24+ years of experience in client servicing/account management at a digital marketing or advertising agency, with some experience managing or leading a small teamWorking knowledge of Meta Ads, Google Ads, and digital marketing fundamentals (you don't need to run campaigns, but you need to understand them well enough to explain them and guide a team executing them)Strong communication and presentation skills comfortable speaking to founders, marketing heads, and senior stakeholdersAbility to manage multiple clients/accounts and the people working on them simultaneously, without dropping the ballAnalytical mindset can read a performance report and pull out what actually matters for the clientHighly organized, proactive, and calm under deadline pressureBonus: experience with CRM tools (Zoho, HubSpot, etc.) and familiarity with education or healthcare sector clients Experience & Qualifications Bachelor's degree in Marketing, Business, Mass Communication, or related fieldPrior experience in an agency environment (strongly preferred over brand-side)Prior experience leading or mentoring a small team preferred To Apply Share your resume along with a brief note on the accounts/teams you've managed. Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00 .