Head - HR Shared Services - IT

Position Details : Position : Head HR Shared Services Location : Delhi NCR Description : The Head of HR Shared Services (HRSS) India will lead and manage the delivery of scalable, efficient, and high-quality HR services across the employee lifecycle. This role will oversee end-to-end HR operations including onboarding, payroll, HRIS management, compliance, and employee query resolution. The role requires building and scaling an HR Shared Services team from the ground up in a global MNC environment. The incumbent will be responsible for setting up processes, systems, service delivery models, and talent capability aligned with global standards. Key Responsibilities : 1. Operational Leadership : - Lead the HR Shared Services Center for India, ensuring efficient delivery of core HR processes (hire-to-retire). - Establish HRSS structure, governance, workflows, and service delivery models from scratch in line with global best practices. - Own and manage service level agreements (SLAs), KPIs, and metrics for all shared services functions. - Drive process optimization, automation, and standardization across HR operations. 2. Team Setup & Management : - Build a high-performing HRSS team, including hiring, training, and developing capabilities in a newly set-up environment. - Manage, mentor, and grow the team across functions (payroll, HRIS, compliance, helpdesk). - Ensure high team engagement and performance through coaching and continuous development. 3. Technology & Transformation : - Oversee the HR technology ecosystem including HRIS (SAP SuccessFactors, Workday, Oracle, etc.), payroll systems, and ticketing platforms. - Collaborate with IT and global HR stakeholders on system rollouts, upgrades, and digital HR initiatives. 4. Compliance & Risk Management : - Ensure all HR operations comply with Indian labor laws, tax regulations, and internal audit requirements. - Manage data privacy and risk controls related to employee data handling and storage. 5. Employee Experience : - Enhance the employee experience through streamlined services and responsive HR support channels. - Drive continuous improvement based on employee feedback, ticket analysis, and trend insights.