Inside Sales Representative

Company Description Techtronix Solutions delivers end-to-end IT infrastructure and managed services that help organizations enhance productivity and accelerate digital transformation. Backed by a strong network of technology partners and an expanding presence across multiple geographies, the company is known for reliable solution delivery and responsive customer service. Its portfolio includes IT infrastructure design and deployment, data center and virtualization solutions, network design, cybersecurity, managed IT services, and Microsoft 365 collaboration tools. Techtronix Solutions also provides virtual desktop infrastructure, backup and disaster recovery, business continuity, and database management services, with a focus on cost-effective, industry-leading solutions. Role Description The Inside Sales Representative is a full-time, on-site role based in Dwarka, responsible for driving revenue growth and supporting the sales pipeline for Techtronix Solutions’ IT and managed services offerings. Day-to-day activities include prospecting and qualifying leads, conducting outbound calls and email campaigns, and presenting solutions that align with customer needs. The role involves managing and nurturing accounts, coordinating with technical and delivery teams to prepare proposals, and maintaining accurate records in CRM systems. The Inside Sales Representative will handle customer inquiries, follow up on opportunities, support renewals and upsell initiatives, and contribute to achieving sales targets while ensuring a positive customer experience. Qualifications

• Demonstrated Inside Sales experience, including handling inbound and outbound sales activities
• Strong Customer Service and Customer Satisfaction focus, with the ability to build trust and long-term relationships
• Proven Lead Generation skills, including prospecting, qualification, and pipeline management
• Account Management capabilities, including follow-up, renewal support, and cross-sell or upsell activities
• Excellent verbal and written communication skills, with confident phone and video presentation abilities
• Basic understanding of IT infrastructure, cloud, cybersecurity, or managed services solutions (or willingness to learn quickly)
• Proficiency with CRM tools and sales productivity software
• Strong organizational skills, attention to detail, and ability to work towards defined targets and deadlines
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience