Project Manager - Edtech Operations (Sri City)

TeamLease EdTech – Company Brief TeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India’s largest staffing and human resource companies. Project Manager- Document Verification

• Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)
• Collate the data from respective stake holders and preparing report in MS Excel.
• Liaising with Institution.
• Familiar with CRM systems and practices.
• Ensure adherence to SLAs for response and resolution times.
• Monitor the implementation of continuous improvement initiatives.
• Achieve and maintain an average response time for student queries
• Monitor the number of issues escalated to higher levels.
• Identify and address potential issues before escalation.
• Analysing the data regularly to provide information required by the respective Head of Departments.
• Maintain and Provide metrics for reporting to the respective stakeholders.
• Manage Programs and maintain timelines in sending the verification list, release of offer letters.
• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.